For SANSOFT Research or Verifier enquiries, include the product name in your subject. The Professional-specific guidance below remains scoped to Professional.
SANOVA / PRODUCT SUPPORT
How can we help?
Contact support about product access or an existing order. Choose a product plan to submit a new order request.
PAYMENT & ACTIVATION
Request your order on SANOVA.
- Choose a plan. Open the order form and enter your name, email and an optional message.
- Receive your Bitcoin instructions. Support emails your exact BTC amount, wallet address, order reference and quote expiry.
- Confirm your payment reference. After paying, reply to the invoice email with your transaction ID.
- Receive activation by email. Your code is delivered within 24 hours after payment confirmation.
Prices are in USD. Review the licence and refund terms supplied with your invoice before paying.
Contact and Professional interest
Use the Professional interest form to register for updates. For an existing order, reply to your invoice email and include your order reference.
About your enquiry
Email is handled through our email provider. Your message and reply address are available to us so we can respond. Include only information needed for your question; do not send passwords, payment-card details, signing keys or confidential supplier records.
Our order form records your name, email, selected product and optional message so support can respond. It uses a session cookie and submission controls. Hosting and email services may also process technical records. See the website information page for details.
Activation and renewal
Research and Verifier activation codes are issued manually by email within 24 hours after payment confirmation. Include your product, plan and installation or Machine ID when requesting an invoice. Ask support for the activation and renewal instructions that apply to your product.
Report a development-test problem
Include the app version, exact error and steps taken. Share only the relevant screenshot or reviewed inspection reasons. Do not send a full project backup by default.
If antivirus blocks installation, keep protection enabled and report the detection name and installer version. The development preview does not support company proxies.